Information Technology Infrastructure Library
An Information Technology Infrastructure Library Consultant can help your organization in a number of ways, such as:
- Assisting with the development and implementation of IT service management processes, such as incident management, problem management, change management, and service level management.
- Providing training and coaching for IT staff to ensure they are able to effectively use ITIL processes.
- Helping organizations align IT service management with business goals and objectives.
- Partnering with organizations to assess and improve their current IT service management practices and identify areas for improvement.
- Leading the ITIL certification process and ensuring compliance with ITIL framework.